Stop Losing Jobs to Missed Calls.
Backbone Automation builds the systems that answer, book, and dispatch jobs automatically — so you never lose work to a competitor who picked up first.
Where the Work Is Leaking
Missed Calls = Lost Jobs
Every unanswered call is a job going to the next tradie on Google.
Manual Scheduling Chaos
Double-bookings, missed follow-ups, techs sent to the wrong job.
No System to Scale
Growth means hiring more office staff instead of automating what they do.
The Backbone Blueprint
Every Backbone for Trades package follows our Backbone Blueprint: we Assess your current call and job flow, Architect the right system for your team size, then Automate it — live within 5–10 business days.
Backbone for Trades
Never Miss a Job
For solo tradies / 2–3 person crews
- Missed Call Auto Text-Back
- Emergency Job Flagging (urgent vs. routine detection)
- Full setup + 7 days tuning support
Every missed call is a job going to your competitor. This catches it in under 60 seconds — while you're still up the ladder.
Dispatch Ready
For established businesses, 4–15 techs
Everything in Tier 1, plus:
- AI Booking Assistant (full conversational lead capture)
- Booking Confirmation & Reminder System
- Smart Job Scheduling
- Monthly monitoring, tuning + technician list updates
Your office manager stops playing phone-tag. The system books, confirms, and schedules — while you're on the tools.
Full Dispatch Operations
For multi-crew or multi-location operations, 15+ staff
Everything in Tier 2, plus:
- Smart Dispatch Routing (nearest qualified tech, auto-assigned)
- Automated Invoice Processing
- Supplier & Inventory Alerts
- Performance Drift Monitoring
- White-labelled Operations Dashboard + priority support
This is the same dispatch logic ServiceTitan charges $400+/month for — built specifically around how YOUR business runs, and you own it outright.
All prices in AUD and exclude GST. Tier 3 final quote confirmed after your Free Operations Audit. No lock-in on monthly plans — cancel anytime with 30 days' notice.
Questions You're Probably Asking
Do I need to be tech-savvy to use this?
No — it runs in the background. You get simple notifications, not new software to learn.
We already use Tradify/ServiceM8 — does this replace it?
No, it works alongside your existing tools and connects to them where possible.
How long until it's live?
Tier 1: 3–5 business days. Tier 2–3: 5–10 business days depending on complexity.
Is there a lock-in contract?
No lock-in on monthly plans — cancel anytime with 30 days' notice.
Ready to stop losing jobs to missed calls?
No lock-in contracts. No jargon. Just systems that work.